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Mastering the art of change leadership with Nancy Murphy

Evan Hackel recently sat down with organizational change consultant Nancy Murphy to discuss a topic that is on everyone’s mind these days: How can effective leaders bring about change in their organizations during these remarkably challenging times?

Nancy, Founder and CEO of CSR Communications, is a trainer, speaker, advisor, and mentor with a passion for teaching leaders of established organizations how to make change stick.

According to Nancy, the key to making change stick is by shifting our approach from managing people to leading people.

“Let’s stop talking about managing change because that implies that change is something that is predictable, controllable, linear, and logical . . . that you’re in certain stages for predictable periods of time and that if you have the right checklists, everything is going to be easy. As I said earlier, organizations are made up of people and people are messy, emotional humans. And especially when it comes to change, there are emotional triggers that make it hard. So, we can’t manage people. We can manage things, but we can’t manage people. We need to lead people.

“And so, the first mistake organizations make is to approach change as a purely scientific process, as though it’s a predictable, linear, manageable thing. Implementation of change might have some of those checklists, but we really need the change leadership first.”

If you are leading your organization through a process of change, you will want to listen to the entire episode of Training Unleashed with Nancy Murphy.

A Special Offer

Nancy invites you to access the free publications and resources you will find on the CSR Communications resource page. In our view, they are terrific!

About Our Guests

Nancy Murphy is Chief Executive Officer of CSR Communications. She is an entrepreneur, former intrapreneur, trainer, speaker, advisor, and mentor helping mission-driven organizations and socially conscious businesses achieve their next big initiative to rapidly expand their impact.

“I founded CSR Communications to help organizations move beyond grand gestures and bold statements, to organizational change that sticks,” Nancy says. “I’ve spent my career saying what others are afraid to – and learning to say it in ways that others will listen. From challenging stereotypes of girls in my Catholic school more than 30 years ago, to my first job after college convincing nonprofits to engage youth volunteers, or my role as board chair of a global nonprofit transforming the way we do international development, I’ve experienced the challenges of leading big change within established organizations. I’ve learned lots of lessons, developed techniques that work — and I’m willing to share them with others. I’ve worked with global nonprofits, foundations, Fortune 100 companies, local governments, and federal agencies.”

2022-08-04T12:46:09-04:00August 4, 2022|

Developing your personal superpowers with John Reid and Corena Chase

In this episode of Training Unleashed, Evan speaks with John Reid and Corena Chase, two of the team of consultant/trainers who wrote the new book The Five Lost Superpowers: Why We Lose Them and How to Get Them, recently published by LionCrest Publishing.

John and Corena believe that when we were children, we all possessed extraordinary superpowers. Then while we were growing up, we were told and taught to dampen them. But John and Corena believe we still have these powers. They are always there below the surface, waiting to help us achieve our fullest human potential.

The five lost powers are . . .

  • Curiosity
  • Resilience
  • Authenticity
  • Compassion
  • Playfulness

Listen to the entire episode as Evan, John and Corena explore the five life-changing superpowers, and how we can reignite them to unlock our best selves and change our lives for the better.

A Special Offer

John and Corena would like to send a copy of their new book The Five Lost Superpowers: Why We Lose Them and How to Get Them to the first 20 listeners who email John at [email protected] to ask for a copy.

About Our Guests

John Reid is Founder, President and lead designer of JMReid Group, a global behavior change organization specializing in leadership, development, sales effectiveness and skill enhancement. John is unique in the training development space, having spent much of his career within industry.

After John survived three bouts of cancer, he decided to pursue his passion for learning and development. John pursued this passion with a belief that people could get better and wanted to get better, but it was often the manner of which traditional training is designed and delivered that made this desire for growth difficult.

As the lead designer for JMReid Group, John shifts the design emphasis from models and intellectual property to a learning experience that is relevant to the learner’s real world, taps into participants’ wisdom and is engaging and sustainable.

Corena Chase designs and delivers customized courses at JMReid Group to facilitate organizational change and learning, and to help senior and developing leaders maximize their ability to influence and inspire colleagues and clients.

As a facilitator Corena focuses on creating awareness, challenge and support through experiential learning among peers. As an executive coach, she tailors tools to individual strengths and needs. Corena works in an array of industries including financial services, professional services and entertainment. Her clients include some of Fortune Magazine’s 100 most admired companies, who are committed to creating innovative opportunities to help their employees thrive.

In her previous career as an actor, Corena’s job was to use the study of human behavior, communication and emotional intelligence to walk in other people’s shoes and make sure their views were convincingly conveyed to audiences. As a facilitator and coach her job is to make sure your views are convincingly conveyed to the audience of stakeholders, clients and colleagues that you need to influence and motivate on a daily basis.

2022-07-18T09:47:37-04:00July 18, 2022|

Critical selling skills with Bill Farquharson

In this episode of Training Unleashed, our host Evan Hackel sat down with one of the most respected sales consultants today – Bill Farquharson. Yet as you will learn in this post today, Bill is about much more than selling. He has a far-ranging philosophy that can bring success in every part of your life.

Known for his energetic and entertaining presentations about improving sales and selling, Bill is a 40-year print sales veteran. He believes that every interaction through your day can be viewed – and improved – if you think of it as a sales situation. If you are stopped by a traffic officer, that can be viewed from a sales context. The same goes for times when you are negotiating with your children, buying a cup of coffee at Starbucks, and even when you are walking your dog. In the interview, Bill goes on to explain how he viewed recovering from the pandemic as a sales problem.

Bill was highly influenced by the classic book How to Win Friends and Influence People, written by Dale Carnegie. You probably won’t be surprised to learn that Bill views it as a sales book!

Be sure to listen to the end of the episode to hear Bill’s time management tips.

The Sales Vault with Bill Farquharson

The Sales Vault with Bill Farquharson contains a variety of resources that he has created for better selling. It includes videos, expert written advisories, and more.

About Our Guest

Bill Farquharson is a sales coach, author of many books, and a presenter who has more than 40 years of experience in the graphic arts. Bill is a respected industry expert and a speaker known for his energetic and entertaining presentations.

To learn more about Bill and The Sales Vault, be sure to visit Billfarquharson.com.

2022-07-12T12:22:49-04:00July 12, 2022|

Breakthrough Approaches for Hospitality Training with Brian Connors

Master trainer Brian Connors wears multiple hats and has multiple roles, and has a reputation for his contributions in the hospitality and beverage industries. He is the Bacardi Center of Excellence Faculty Director and Senior Director for Global Food & Beverage Innovation at Florida International University’s Chaplin School of Hospitality and Tourism Management. He is also a strategic consultant, educator and principal for Connors Davis Hospitality.

In a recent Training Unleashed Podcast, host Evan Hackel chatted with Brian about the highly innovative approaches Brian has developed for the changing world of hospitality and beverage training, including how training has changed since the Covid-19 pandemic and how training and branding combine, and there was mention of an AI robot…

When Brian and Evan spoke about the Covid-19 pandemic, Brian noted how we’ve seen a lot of change very quickly. “We’ve learned that people can pretty much do anything anywhere, faster than we ever thought before.” Brian continued, “the last two years have taught us new ways of using creativity ,and new ways of transferring knowledge and taking it to the next level.”

He noted that people have gotten very good at Zoom or Teams (or whatever platform they’re using), and with that there’s an opportunity to have it as part of your overall training strategy to help reinforce learned behaviors.

“And that’s what we’re seeing as a big trend. Yet I think there’s always going to be value in face-to-face learning,” said Brian. “So I looked at the last two years personally, you know, in my own world at Florida International University… We’re using technology, video, audio, real-time learning and reinforcing them with a face-to-face educational opportunity. So I think at the end of the day, that hybrid model is here to stay.”

The conversation continued and Brian spoke more about the program they’ve developed and are re-branding at the Bacardi Center of Excellence… and you can almost see Evan’s excitement build.

Evan said, “My ears just perked up when you talked about that robot. Her name is Cecilia?”

“Cecilia is a robot, a bartender. And she uses artificial intelligence, is able to communicate with guests, communicate with servers and so forth. I saw the opportunities she offered because of the labor shortage, but also to build brand awareness and get our students engaged and get Bacardi North America engaged too,” explained Brian.

An AI-Enabled Robot Bartender? We Know You Will Want to Learn More!

Be sure to listen to or watch the complete conversation between Evan Hackel and Brian Connors on Training Unleashed!

About Our Guest

Brian Connors is a strategic consultant, educator, and principal for Connors Davis Hospitality. He is also the Bacardi Center of Excellence Faculty Director and Senior Director, Global Food & Beverage Innovation at Florida International University’s Chaplin School of Hospitality and Tourism Management.

The Chaplin School of Hospitality & Tourism Management at Florida International University (FIU) is home to the Bacardi Center of Excellence, a dynamic educational partnership focused on developing learners of beverage management, fine spirits, industry innovation, sustainability, and entrepreneurship. The Bacardi Center of Excellence brings academia and industry together in a pioneering partnership with Bacardi North America and the Chaplin School.

Connors Davis Hospitality is a boutique food & beverage consulting firm that creates and redevelops trend-driven concepts while implementing each key step of the growth process to help their clients achieve peak operational performance.

Brian earned his culinary degree from Johnson & Wales University, has trained for his Sommelier certification at the Culinary Institute of America in Napa Valley and is certified by the Court of Master Sommelier. He is also a Certified Specialist of Wine (CSW) through the Society of Wine Educators, Certified Bordeaux Wine Educator through The Bordeaux Wine Trade Council (CIVB) and a Certified Hospitality Educator (CHE) according to standards achieved through the Educational Institute of the American Hotel and Lodging Association. Brian served as Alumni Admissions Ambassador at Cornell University for the School of Hotel Administration and a former board member of the Cornell Hotel Society of South Florida. Brian has developed nationally recognized and award winning wine and beverage programs and has appeared on NBC’s Today Show, FOX & Friends, the Travel Channel’s ‘Trip of a Lifetime’ as well as national television and print media features.

2022-07-06T09:58:11-04:00July 6, 2022|

How to Build a Great Company with 5-Star Employees with Danielle Mulvey

Training Unleashed’s host Evan Hackel recently sat down with Danielle Mulvey, founder of a remarkable company called The All In Company that has developed systems to hire and retain only 5-star employees.

Their conversation revolves around the concept of 5-star employees elevating a team and moving the company forward, to help it grow and prosper. So, what are 5-star employees?

According to Danielle, the 5-star employee represents the top 15% of available talent in the market. A 5-star employee is “really that ideal candidate for the role who has the drive, the passion, maybe experience, maybe not, but the aptitudes to be successful in the role and deliver on the key responsibilities that you need for the role – and the measure of success you put to those key responsibilities.”

It’s an interesting concept that starts in the hiring process—digging deep into what you need from the candidate, their aptitudes, their core values. It’s about spending time with the candidate to understand them and evaluate the fit.

Make sure you listen to the end for Danielle’s tip on how to change your job postings to start attracting your 5-star employees today!

A Special Offer

Danielle would like to offer you a complimentary list of her company’s Daily Huddle Hacks, strategies to get the most from the daily huddle meetings you have with the employees in your company.

To download these hacks and start using them, visit www.5staremployees.com/tortal.

About Our Guest

Danielle Mulvey is founder of The All In Company that transforms the hiring and productivity of companies by helping them hire and retain 5-star employees.

Danielle, a graduate of Vanderbilt University, is a former flight attendant who has become a $50-million plus in annual revenue entrepreneur. She is proud that she spends just 15 hours per week overseeing the operations of multiple companies because she has built teams of 5-star employees who work in the businesses and “do any of the roles in her companies better than I can.”

Since starting her company, Danielle has developed, tested and shared with others exactly how to recruit, hire and retain 5-star employees with an effectiveness rate of 90%.

She explains, “The 5-Star Rating System is a framework and foundation that you customize to create a proven path to recruiting, hiring and retaining 5-star employees.”

2022-06-27T10:08:11-04:00June 27, 2022|
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