Ian Robinson is founder of Enliven Design, a company he started in 2012 to create highly functional business software. In a recent Training Unleashed podcast, Ian and host Evan Hackel discussed the art of creating software that enhances all aspects of doing business, including training.
Taking the Pain Out of Software Development
Many people have come to accept the idea that developing new business software has to be difficult, frustrating . . . and painful. But Ian believes that software development should be a positive experience.
The best approach, he believes, is to start by creating a very specific work environment that is imbued with the company’s world view and culture. That environment will help companies create software that is just right for them.
Then when the worldview of the company is expressed in the software that a company uses, it becomes easier to onboard new employees and to train people to perform in ways that express the company’s deeper values.
Advantages of Using Custom, Not Off-the-Shelf, Solutions
If your company has only a small number of employees to train to perform a particular function, off-the-shelf software might be your best, cost-saving option. But you have to remember that off-the-shelf training software was designed to be used by as many companies as possible, and it typically bundles training on more functions than you need. “It wasn’t created for you,” Ian explains, “it was created for people like you.”
One Tip for Members of the Training Unleashed Audience
The most important underlying goal is to create software that is reassuring.
Ian explains, “An architect once said, `The one job in architecture is to make a space that’s reassuring on at least a subconscious level.’ So if a human is in a space, they should be subconsciously reassured. I think that’s a great way to look at software implementations and custom software builds. Put yourself in the place of your employee and create something that’s reassuring.”
Empathy is at the root of all these good practices.
About Our Guest
Throughout a successful career in software development, Ian Robinson has been sought out as a trainer and speaker for numerous engagements in the US and abroad and has interacted with a broad spectrum of clients and projects. These experiences have helped him cultivate his vision for Enliven Design, which he founded in 2012.
Enliven was founded with a mission to create highly functional business software that doesn’t compromise on creative design or user experience.