Evan speaks with Scott Hoots, president of Pet Wants, a high quality pet food retailer, about steps franchisors can take to ensure franchisees are set up for success through onboarding initiatives. Pet Wants has 100 franchise units across the United States and offers free delivery to your home or office. Scott has 25 years of experience with franchise operations and sales, and recently completed a four year leadership course at American Family Care. Learn more about Pet Wants here, and connect with Scott on LinkedIn.